Shipping Policy

Shipping Fee

All products come with free shipping across the United States, excluding some remote areas such as Puerto Rico, Alaska, and Hawaii.

Shipping Services

We utilize carriers such as UPS, USPS, and FedEx for dispatching orders. The choice of carrier is decided by your address to ensure the most efficient delivery possible.

Shipping Time

Processing Time: Orders are processed within 1-2 business days, with a daily cutoff time of 5:00 PM from Monday to Friday.
Orders are typically delivered within 2-4 business days after processing, though the exact schedule may vary depending on the logistics provider.

Shipping Tax

All products available on the Garvee website are exempt from taxes. There are no additional sales taxes to be paid.

Delivery Countries

At this time, we only offer product sales services within the United States, and sales services are not currently available in other countries.

Can I track My Orders?

You can check the status of your delivery at any time by entering the tracking number emailed to you on the carrier's site.

Shipping Notice

For special shipping requests, please contact Support. Please confirm your address before payment. If you enter the wrong address, please contact Support within 24h of purchase. We will work with logistics personnel to solve the problem. Orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

GARVEE assumes no responsibility for delayed or rejected orders due to the following reasons:
1.Shipping time might be delayed for 1-2 days for transportation to remote regions.
2. Delay or delivery failure due to consignee's actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
3. Delay due to force majeure. "Force majeure" means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
4. Mail and packages cannot be delivered to the consignee's address during weekends, national holidays, and festivals.
5. The consignee address is a school, unit, or residential community where the courier has no access.

Delivery Failure Scenarios:

Package Lost, Broken, or Stolen Before Delivery

If a package is lost, broken, or stolen before reaching you, GARVEE will either resend the goods or provide a full refund upon request. Such instances are rare, and confirmation may take time; therefore, you might be advised to place a new order while the initial shipment is investigated.

Partial Delivery of Multi-part Orders

If your multi-part order arrives missing some items, you should (1) contact the courier immediately to issue a formal complaint and (2) contact GARVEE within 3 working days with the required photos and details. Retain the package and contents for reference. Afterward, open a claim with the courier and inform GARVEE to formally document your case. The outcome will determine whether GARVEE or the courier is responsible for the error, and compensation will follow accordingly.

Damaged Items

If items are damaged upon arrival, promptly address the issue with the courier, then contact GARVEE with the necessary photos and details. If reported to GARVEE within 3 working days of receipt and confirmed to be damaged during transit, a replacement will be sent at our discretion.

General Delivery Failure Cases Where the Customer Accept Liability

You (or the recipient) are responsible for accepting the goods and adhering to any procedures/charges from Customs. If delivery fails due to your absence, incorrect delivery details, refusal to accept the goods, inability to verify the recipient's identity, delivery to a remote or invalid address, war, disaster, or other uncontrollable scenarios, GARVEE will not accept liability, and no compensation will be available.

Please ensure you understand and agree to these terms when ordering from GARVEE.