Packaging is not very good. Actual product was dented in several places. This damage caused the gage to break away from the urn. However, the urn looked nice. Immediately began the return process. Rating is based upon shipment only.

I purchased this primarily for brewing large batches of coffee, but the hot water function is just as valuable. We’ve used it for tea, cocoa, and even instant soups during a charity fundraiser. It heats rapidly and maintains temperature consistently. The build quality feels premium, and the double-wall design prevents burns—a must when volunteers are serving. For the price, this is an incredibly versatile and reliable machine. Perfect for churches, community centers, or busy office kitchens.

Used this at my daughter’s outdoor wedding reception, and it was a lifesaver. Despite the cool weather, the coffee stayed steaming hot from the first cup to the last—thanks to the excellent insulation. The 16L capacity was just right for 100+ guests, and the quick brew feature meant we never ran out. Everyone commented on how good the coffee tasted. The design is sleek and safe (no external overheating). Would absolutely buy again for big family gatherings or church events.

Nice and great product

work non stop in my shop-no problem

I had purchased two of these, and they worked great for the function I needed them for. They heated up quickly, and the coffee was piping hot, and stayed that way for a long time too. Came packaged well, easy instructions, and set up.

Used this for an event at Christmas and it worked great. Will be ordering a second one soon. I highly recommend this product

works great.

Heats up fast and dispenses quickly. Perfect for our concession stand.

I really like this kettle I used it for a family gathering and it was so convenient! Highly recommend!